Refund policy
Return & Refund Policy
Thank you for shopping with us. We strive to ensure your satisfaction with every purchase.
Returns
- You may request a return within 14 days of receiving your order.
- The product must be unused, in its original condition, and in its original packaging.
- Products that have been opened, used, damaged by the customer, or are not in their original condition are not eligible for return, unless they are defective or received incorrectly.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged once opened:
- Cosmetics
- Skincare products
- Personal care products
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We may request photos of the product before approving a replacement or refund.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed using the original payment method within 7–14 business days, depending on your payment provider.
Return Shipping
- If the return is due to a customer change of mind, the customer is responsible for the return shipping costs.
- If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
Contact Us
For any return or refund requests, please contact us:
Phone (Temporary): 0111 2119531
Address: 12 El Nidal Street, Off El Tayaran Street, Nasr City, Cairo, Egypt